“It’s About Service” — Why Bri-Tech Is the Leader in Legacy System Support, Upgrades, and Expert Repairs
- Brian McAuliff
- Nov 19, 2025
- 3 min read
Technology should make life easier, not more complicated. But for many homeowners, business owners, and builders, the reality is far different: aging systems, discontinued products, unresponsive installers, and technology that simply doesn’t perform the way it should.
At Bri-Tech, we believe technology should be reliable, elegant, and future-proof—and that starts with service. That’s why our team has spent more than three decades building one of the most comprehensive legacy support, upgrade, and repair programs in the industry. Because in the end, it’s about Service.
Legacy Systems Aren’t a Problem—They’re Our Specialty
Many technology firms only want to install new systems. Bri-Tech is different. We are known for breathing new life into existing systems, even those installed years ago or installed by other integrators.
We maintain legacy stock for hard-to-find components
In our Bohemia facility, we keep a curated inventory of:
Replacement parts for discontinued systems
Older dimming modules and low-voltage components
Legacy remotes, touchscreens, and processors
Hard-to-find mechanical parts and connectors
Specialty lighting and automation modules no longer in production
This allows us to repair or stabilize systems that most integrators would simply rip out.
Our long-standing industry relationships—built over 35 years—also give us access to specialized parts and engineering support unavailable to typical installers.
Authorized Service for the Industry’s Premier Technologies
We are an official authorized service provider for:
Crestron
Lutron
Savant
Honeywell
…and dozens of other leading manufacturers
This ensures Bri-Tech technicians have direct access to:
Factory training
Engineering support
Firmware and diagnostic tools
Genuine parts and replacements
Advanced configuration capabilities
Whether you have a custom Crestron home, a Lutron lighting system, or a Savant smart home, Bri-Tech can restore, optimize, or fully modernize it.
Discounted Upgrade Paths for Control4, Honeywell, and More
Many Long Island homes still rely on technology from brands like:
Control4
URC
HAI
Older DSC and Napco systems
Non-standard “builder packages” from early 2000s and 2010s
These systems often:
Lack today’s reliability
Struggle with modern networking
Have limited app support
Are no longer supported by the original installer
Use outdated processors or wireless chips
Bri-Tech offers upgrade-friendly programs that give homeowners and builders a cost-effective path to a modern, stable, elegant platform.
Service-contract clients receive exclusive benefits:
Faster scheduling and priority response
Discounts on processors, modules, and firmware upgrades
Monthly system health checks
Remote Support (yes we have a call center and a 24/7 support system)
Your system becomes more reliable every year—not less.
In-House Electronic Repair Capabilities
Unlike most integrators, Bri-Tech has true in-house repair and diagnostics, including:
Bench testing of processors, modules, and dimming systems
Power supply repair and replacement
Component-level diagnostics for older AV and control hardware
Software re-flashing and firmware recovery
Touchscreen refurbishment and replacement
Rack equipment restoration and re-wiring
This allows us to fix issues others can’t even diagnose, often saving clients tens of thousands of dollars in unnecessary replacements.
Our engineers combine modern tools—thermal inspection, digital scopes, automated load tests—with decades of experience restoring systems in estate homes, museums, and performance spaces.
When Technology Isn’t Working, Bri-Tech Makes It Better
If your system is:
Old
Unreliable
Abandoned by another installer
Showing “end-of-life” warnings
Struggling with networking
Missing parts or outdated processors
Just not living up to what you were promised
Bri-Tech can help.
We stabilize it. We update it. We replace only what truly needs replacing. And we future-proof it so it performs like a modern system—quiet, responsive, elegant.
The Bri-Tech Difference: It’s About Service, Always
Every project we take on reinforces the principle that built our company:
We don’t walk away. We take responsibility. We service what we install—and what others installed.
That commitment is why Bri-Tech has become Long Island’s trusted partner for:
High-end homes
Architects and builders
Luxury estates
Museums and galleries
Schools and performance spaces
Corporations
HI End Retail
Sport complexes
We stand behind the technology and the people who depend on it.
Because at the end of the day…It’s about Service. And that’s what Bri-Tech does best.
